12 Months Warranty
We give all buyers a 12-month warranty period on all our garden furniture sets. The warranty applies to the product and original purchaser from the date of purchase and covers manufacturing faults and defects only. If an item should fail as a result of a manufacturing fault or defect under normal domestic use, the manufacturer at their discretion will repair, refinish or replace the failed item.
At Maison and Garden, we hold the right to reject any claim resulting from natural disasters or extreme weather conditions i.e., storms, excessive heat, fires, etc.
3 Year Structural Warranty
The 3-year warranty is available on all our furniture sets valid only from 2022 purchases via our website @ Maison and Garden. We ensure all quality control procedures from where the furniture is made are met prior to shipment.
Our 3-year warranty is cover for manufacturing/structural defects only. This is offered to the original purchaser only, guaranteeing a replacement, repair, or refund in accordance with our terms*.
Our warranties are only valid from the date of purchase to the original purchaser only and may be subject to our terms and conditions.
Our warranties do not cover the normal wear and tear of furniture or any damages that arise due to misuse, negligence, mildew discoloration, or incorrect assembly. General wear and tear such as marks on cushions, natural weathering of the rattan, scratches to the glass, worn feet, cushion sagging and rattan unravelling over time is not covered in the warranty.
Broken tabletops will not be covered by this warranty. The glass used on our tables is tempered and will shatter on impact. To avoid damage to the glass, be careful when placing objects on top, be especially careful with the impact with sharp objects on these tabletops. We advise customers to use a placemat to avoid scratches and avoid dragging anything such as cutlery, glasses, and cups across the table.
At Maison and Garden, we hold the right to reject any claim resulting from natural disasters or extreme weather conditions i.e. storms, excessive heat, fires, etc.
*Please note: The warranty is intended to cover the original purchaser only and is not transferable. A valid claim will be accepted if the customer produces its original invoice as proof of purchase.